A new year also means new casinos, and while we’re four months into 2018, there’s still lots of new brands to launch, not to mention plenty that have been released already. One such casino that was released this year is bCasino, a bright red platform that attempts to create a modern aesthetic. It’s not exactly slick with its style, but there’s a maturity about it that other online labels lack. Could this be the new face of casinos for 2018? Given the fact that bCasino stands for Best Online Casino UK, it would seem that the site’s creators are confident in the work they’ve done. All that remains is to see whether you feel the same way about the brand once you’ve joined.
If you’re keen to find out every scrap of information you can about this new brand, the About Us page is only going to provide a self selling promotion, with words like ‘best’ and ‘innovative’ used often. It’s not that we doubt the owners of this platform, but more that sales speak doesn’t tell us about the history nor the making of this label. For that, we had to root around through other resources.
After doing so, we learned that it was January that bCasino officially launched, with GS Technology Limited acting as both the operators and owners of this site. Furthermore, this label has a single license from the UK Gambling Commission, which goes some ways in highlighting that this is seen as a UK domain first and foremost. Due to this fact, certain jurisdictions are prohibited, such as the United States, as well as a fair few others, however as bCasino doesn’t readily list them, we can’t confirm which these are.
Whenever we find a new casino to review, we’re always curious as to the state of its bonuses, seeing as how new sites are very hit and miss in what they offer; some will lavish users with promotions, while others hardly have anything to offer. Unfortunately, bCasino falls into the latter category, with only its welcome bonus available at the time of writing this review.
In spite of this being the case, the deal you’re given is a fair one, with players offered three deposit bonuses for their first three allocations of £20 or more, provided the code ‘bNEW’ is used. The first deposit bonus you’ll receive is worth a 100% match up, with it valued at up to £500 in real cash, as well as 50 free games. Following on from that, the second deposit bonus of 50% comes alone, without any spins, and is worth up to £200. Then lastly, there’s the 125% deposit bonus worth up to that alluring £500 mark again, as well as coming with yet another round of 50 bonus spins. All of the spins received can only be played on Book of Dead, with each of these spins being valued at 10p. When using this bonus, users also need to be mindful of the x30 rollover requirement attached to its rewards.
Accompanying this, there’s also said to be a VIP club that operates on a loyalty points system, with these points referred to as bPoints. However, we couldn’t find any mention of this upon the homepage, and so there’s little in the way of details we can offer you. Consequently, we can only speculate that these bPoints come from playing real cash rounds of the games available.
One of the areas that bCasino isn’t lacking in is the games displayed and the software that they use, which is likely why the homepage immediately links you to these activities. As you’ll be able to see for yourselves, there’s video slots, card games, live casino dealers, what’s hot right now, and a fair few other filters you can apply in order to navigate the site. Moreover, there’s a search bar that you can use to search for providers and game titles, with the likes of Playson, Next Gen Gaming, and NetEnt appearing when you search.
Even though the live casino is void of freeplay options, the rest of the titles seem to welcome demo playthroughs, so much so that even newly released games are accessible to players. This bodes well for this new casino as its image grows, as it puts itself out there as a site that welcomes ‘paupers’ and highrollers alike, that everyone is equal when it comes to enjoying iGaming products.
Without being a member of the casino, seeing the payment methods and its information isn’t easy, with users having to wade through the terms and conditions to find them. Although this is the case, once you’ve dug deep enough, the accepted payments are revealed; don’t get too excited however, as the options are limited. There’s a reasonable selection including the likes of Paysafecard, Visa and Neteller, but there’s a lot of methods that have been missed out, and which are available at other casinos.
The money you transfer will be banked in GBP only, with the average deposit requirement being between £10 and £30. Moreover, bCasino states that they will sometimes apply fees, if they choose to, yet never tell you under which circumstances they’ll do this, or even how much that charge will be. The withdrawal policy is even less flexible, with a maximum of £5,000 to be withdrawn within a 30 day window.
Moving onto customer service, we find that the youth of this brand is starting to show loud and clear, as there’s only two means to contact support: live chat and emails. Even though these are two popular means of chatting to team members, the removal of telephone options is a little disconcerting, as that too is a commonly used method for support. What is more, we find no mention of the hours that support is available until, leaving us to assume that it functions as a 24/7 service.
We started this review with high hopes, riding off of the back of an impressive looking interface and design, but soon after that bCasino started to go downhill. This new casino has a lot of kinks to iron out before it can even hope to be the best casino like it claims it be. If we had to give a rating out of five stars, this site would get a low two and a half.