When any casino, new or old, has a name that involves ‘Vegas’, it needs to to live up to a lot in order to please customers. Given the fact that Big Win Vegas was only launched in February, it’s going to be hard for such a fresh label to be able to deliver an exceptional experience… isn’t it? According to Big Win Vegas itself, this is one of the only platforms available that’ll deliver all the trappings of Las Vegas, a statement that we’re more than skeptical about, and so will take at face value until proven otherwise. In regards to the design, it’s one that leaves behinds the stereotypes of Vegas, utilising a subtle glittery black backdrop instead, which we find most alluring.
So who is it that brings to us this new means of gaining entry to Vegas without needing to step a foot on a plane? Believe it or not, Jumpman Gaming are the ones who operate this platform, with their expertise giving this new website a massive increase in its reliability, seeing as how they’ve got countless other brands also available on online. Not that this company is the only way that customers can rest easy when playing with Big Win Vegas, as there’s also a dual license in place from the UK Gambling Commission and the Alderney Gambling Control Commission.
As with any iGaming site, there’s specific conditions that need to be heeded in order for you to be allowed to join, with your country of residence being one of the main factors. Big Win Vegas allows plenty of customers, however those found to be living within Belgium, Turkey, and the USA will find themselves unable to enjoy the entertaining features of this sparkling platform.
We return to the inclusion of Jumpman Gaming once more, this time in reference to their promotional material; not only is it great in diversity, but it’s also the same as many of their other websites. As such, some players will find the collection presented less than inspiring and so may look elsewhere for bonuses. Should you be within the camp that’s keen to proceed, we’ll look first at the Mega Reel, a welcome offer unlike most of the others out there.
This is a deposit bonus, but it’s not the typical ‘deposit yay much and receive so much back’, but instead it’s a chance to roll a giant reel for one of many prizes, with the rewards both casino based and beyond. To access such as treat, a minimum of £20 is required, with that amount being needed every time you wish to access the Mega Reel again. Up to 500 free spins can be won by any one user, however if you should manage this, they’ll come with a x65 wagering requirement, a steep ask when compared with some of its rivals out there.
In reference to other bonuses, there’s more than enough to go around, from weekly influxes of free spins to monetary bonuses, and even opportunities to score yourselves Trophies, a gift that comes from playing the games of the site. The latter is much like a loyalty scheme, though it isn’t Big Win Vegas’ only one, as there’s also a VIP club for the elite among you.
We mentioned before that this is a 2018 launched platform and yet Big Win Vegas doesn’t appear to give users the option to play live casino titles, a fact we find extremely limiting. On the flip side of this, there’s many standard casino activities to play through, coming from NetEnt, Playson and Microgaming, three of the main players from the iGaming community. To find these games, you need only visit the Games page, where you’ll see all of them lined up.
Even though you can see the collection, you won’t be able to interact with any of the pokies without signing in and/or becoming a member. What is more, you’ll find the categorisation of the titles to be basic at best, though you’ll be able to search for certain titles if you so wish; overall it’s simple, basic and crude, yet it serves its purpose.
Moving onto your cash flow and how to move it around, a hugely vital part of the casino experience, we find that Big Win Vegas doesn’t supply that great a list of methods. That being said, as many as three payment methods can be connected to your account, thus allowing you a certain amount of flexibility when moving around your money. These options include that of Paysafecard, Visa, and Mastercard, but few others, therefore reinforcing this idea of limited options.
As this is a European website first and foremost, the currencies enabled are that of EUR and GBP, with both currencies allowed for deposits and withdrawals. In regards to withdrawals, this process takes the longest to clear, as there’s a 48 hour holding period, in which the transaction is able to be cancelled. Should you not decide to do this, once this period has passed, there’s three more days before the money reaches your bank. If you find yourself unable to withdraw any money, it could be due to a number of factors, like only being allowed to make a withdrawal twice within a 24 hour timeframe.
Before we come to our conclusion, there’s the matter of customer support we need to address; Big Win Vegas delivers three separate options, covering phones, email and live chat. Although these are the most basic of necessities, we must praise the label for how swiftly the team responds to queries. However, we run into problems as all of these support services run from only 9:30am and 6pm, a very niche set of operational hours, and hours which Jumpman Gaming tend to always keep to.
When it comes to our final verdict, we find that our skepticism of Big Win Vegas Casino was well placed, seeing as how we don’t feel like the spirit of Vegas is upon us. This isn’t a poor iGaming example, but it’s one that shows how generic such gaming platforms have become, with Jumpman opting to stay within the box instead of venturing outside of it. As such, we’d only rate this site a minimum of three stars out of five.