New to the industry, Loot Casino is a shiny, bright, and promising iGaming brand, designed to cater to those looking for on trend titles. Having been created with the help of Jumpman Gaming, the operators of the site also, it’s no surprise that this has all the contemporary markers that one would expect of a new casino. However, being involved with such a well known company can also mean that there’s a lot of similarities between itself and its sister sites, and so originality isn’t at the centre of the Loot Casino label.
Launched in 2018, this website is as new as can be, with the potential to really shake up the community and deliver a new way of gaming. To do this, Loot Casino offers pokies, various promotions, loyalty schemes, and accessible customer support – but is it enough to compete with the other labels already established?
Newness can often mean that a casino lacks depth of promotions, we such brands normally relying on the firm favourites of welcome deals, and then failing to deliver much else. Fortunately for Loot Casino, they’re able to offer the same specials as any other Jumpman Gaming site, due to the vast experience, and reach, of its operators, and so variance isn’t an issue. That being said, it also means that these promos have definitely been seen before, and likely used by yourselves as well.
The welcome offer is unusual when compared with rivals, as it generates a wheel of fortune type game whenever you deposit £20 (although your very first deposit can start at £10); called the Mega Reel, up to 500 free games can be won each spin. Should you win such a prize, you’ll need to contend with the x65 rollover requirement, and utilise the bonus within a certain number of days.
Alongside this, and the deals for existing customers, such as weekly cashback, there’s also the VIP club to join. Working on a five levels system, users can steadily progress higher whenever they collect Kudos, aka loyalty points, from playing the real cash versions of the site’s games. There are also Trophies to unlock as well, which can be argued as being yet another form of special club to join; these, again, come from carrying out tasks related to gaming. To learn more of these ‘quests’, you need to be a member and logged into your account, as there’s a lot more to do than simply wager a bet on one of the titles.
Software and Games
Loot Casino really starts to come into its own once we reach the Games subsection, as there’s no end of options to sink your teeth into, coming from big names like Yggdrasil, Red Tiger Gaming, and Playson, not forgetting several other high profile developers. However, while the brands are certainly here, it’s fair to say that most of the activities are slot based, and so Loot Casino caters to a particular niche of the iGaming market.
Don’t worry too much about this though, as there are table based games to engage with as well, albeit on a lesser scale than that of pokies. To access these titles, users need to either browse the filtered sections, or search for their game of choice using the search options provided. We would like to add at this point that, while there’s some variety, no live dealer options will be found here, even in spite of how new the site is.
What is more, none of the games are accessible unless you’re a member, which puts guests to the site at a disadvantage, as they’re unable to test out the services before committing. This is nothing new from Jumpman Gaming, but we’d have still liked to have seen them work outside of their pigeon holed box in order to bring us something more individual.
Anyone who holds an account with Loot Casino can have up to three payment options associated with their account, with users being able to choose from Visa, PayPal, and paying via your mobile. The options are limited, but they go beyond that of other new casinos, like QuinnBet (a site that only allows card payments).
When you want to deposit or withdrawal, a minimum of £10 is required, with the brand not bringing any additional charges when using said services. However, please be aware that withdrawals can’t be processed until all bonus wagering requirements have been met. In regards to waiting times, a 72 pending period is attached to withdrawals before the standard three business days transfer window, and so it can take up to seven days, or longer, before your money reaches you.
As a lot of you will no doubt already be aware of, Jumpman Gaming holds a dual license from the UK Gambling Commission, and the Alderney Gambling Control Commission; this is detailed at the bottom of each of Loot Casino’s webpages. It means that UK customers, and a few European jurisdictions, can register an account, although there’s also many restricted territories too, such as France, Spain, and Italy.
Contact Info and Social Activity
When visiting the Contact Us page, you’ll note that the FAQs are listed as one of the resources to use when in need of help, as well as an email option, and a live chat one. Due to the fact that you have to login in order to use the live chat, no operational hours are listed here. However, if you visit the FAQs, it details that the team is on hand from 9:30am until 6:30pm, weekdays only, meaning that support is extremely limited. This is arguably the biggest downfall of Loot Casino.
In regards to social media channels, none are mentioned on any of the site’s pages, although we suspect that the brand has some form of social media presence. However, as it’s not clearly advertised, we can’t comment with any real certainty on the matter.
At the beginning of this review, we held out much hope for Loot Casino, but as we’ve progressed, we’ve found that the brand is too much like every other Jumpman Gaming casino available. If you like the familiarity of design, features, etc, then Loot Casino will be an ideal label for you, but if you prefer innovation and uniqueness over everything else, you’re best looking elsewhere.