No, you haven’t read that wrong, this new casino is genuinely called Lucy Casino, making it one of the most intriguingly named brands of the moment. We’re used to seeing the word lucky get thrown all over the place within the iGaming community, but to focus on a singular person, and a woman at that, well that’s pretty new. Sporting an executive look, and the image of a powerful woman, this doesn’t look or feel like your typical online casino, a factor that works in Lucy Casino’s favour. We’re removed from childish fun and presented with an interface that means business. The thing is… is there a little too much business and too little fun…?
Having been in the world of online gaming for some time now, specifically that of iGaming, we’ve seen Jumpman Gaming create numerous designs, each of which have their own feel. However, Lucy Casino is the first label from them that seems completely out of their usual MO, a bit like sister site Rose Slots; the change is welcomed, but is it nothing more than an aesthetic facelift with the features all the same?
Before we digress too much however, let us first look at the licensing of Lucy Casino, as that is an important dynamic for any casino, especially a new one; in this instance, the UK Gambling Commission and the Alderney Gambling Control Commission are in charge. Their details can be found at the bottom of the screen, while the terms and conditions will alert you to which countries are restricted access. As you may have already anticipated, the usual suspects of Russia, Italy, and Turkey are among them.
Normally when typing up our reviews, we start with the obvious choice of welcome offers, mainly because a lot of you will have yet to experience the joys of a new casino. However, this time round we want to focus on the deals that are always available, the long term rewards that keep on giving. Rewards like the Trophies of Lucy Casino.
Trophies are an integral part of the Jumpman Gaming brand, and are always seen on their websites, be them slots based, bingo focused, or an all rounder like this new site. They’re basic in what they offer, but they’re a way of being rewarded for your continued loyalty, as well as giving you a goal to work towards. In a similar vein to this, Lucy Casino also has its VIP scheme, an option which everyone can access, but only the most focused will achieve its heights. Collect points, aka Kudos, and go from Newbie to Legend.
As for the other promotions of this new platform, there’s the Mega Reel, accessible for both newbies and existing users, with wins subject to a x65 rollover, as well as weekly cashbacks and free spins. There’s also a special Turbo Reel, said to house even more goodies, not forgetting that VIP users can win free pizza every single week! Lucy Casino may look the part, but she brings the fun just like any other Jumpman site does.
If you’re this far in and have yet to see anything new mentioned about Jumpman Gaming, that’s because everything is the same as what’s come from them before, the games included. And so, if you’re hoping to see new developers and their games popping up, you’re in the wrong place, as the software comes from brands like Playson, Eyecon, and Microgaming, as it always does.
What is more, most of the activities are slot machines, even in spite of Lucy stating it’s a casino and not a slots den. This isn’t to say that there’s not other titles, as users can find bingo and/or table games to busy themselves with, but simply that the options for those are a lot less than those for pokies. Also, we’re saddened to see that there’s no freeplay options, as well as no extra info tab, a feature that has been part of the Jumpman design setup before, and, we feel, should be again.
Moving ever forwards, we come to banking and all its intricacies; Lucy Casino keeps it simple, meaning that choice isn’t one of the site’s strengths. Nonetheless, while you’re not inundated with options, the payment methods of Visa, PayPal, and mobile payment, are enough to satisfy most users. The biggest niggle of these providers is that money will only be processed in GBP, with not even EUR mentioned in the FAQs, and so this is a UK focused casino through and through.
A £10 input will get you a speedy deposit, while a £10 output will allow a withdrawal that’ll take several days to clear. The main reason for withdrawal delays is due to the 72 hour processing period that our new friend Lucy Casino has in place; in truth, it’s the same policy as all other Jumpman brands, but it’s one we have to emphasise nonetheless. If, after your account verification, you still can’t bank properly, this could be due to you trying to put too many transactions through within a 24 hour window.
In this day and age, a new casino that doesn’t provide 24/7 support is going to fall short in the eyes of many players, an unfortunate truth that Lucy Casino has chosen to ignore. Instead of being available around the clock, the customer service team switch on at 9:30am on weekdays, and then turn off once it hits 6pm. What is more, nobody works weekends or bank holidays, with users only able to use emails and live chat to gain assistance. Personally, we think that Lucy Casino leaves a lot to be desired when it comes to support, even though the team members we interacted with were first rate in their services.
Are we disappointed? Yes. Even though we didn’t expect any innovation from Jumpman Gaming, the fact that all they’ve done is slap a fancy design on is very disconcerting. Also, while the design is different, and champions a powerful woman, it doesn’t do much to create an atmosphere you want to immerse yourselves in. In fact, it feels like a clever marketing ploy in order to attract more female gamers. All in all, we’d rate this new casino an average three out of five stars.