If you’re someone who likes to start off the year with the saying ‘new year, new me’, you might want to think about looking at new casino Mr Play. This aesthetically pleasing, yet minimally decorated, brand is one of several new iGaming sites, making it a perfect partner for you as you settle into the new year. When we visit the homepage, we can immediately see that there’s a lot going on, with the games taking centre stage in what this brand does, a good omen we think you’ll agree. However, we believe there’s more to this casino than just its ample game supply, which is why we’re going to review the services it delivers. Having faith in any online casino, new or old, is an important part of the customer experience.
Even though this site wasn’t launched in 2018, but in December 2017, it’s still a relatively unknown source of entertainment. Owned by a Maltese company called Marketplay Ltd, it doesn’t have much prestige behind it, though that doesn’t necessarily mean Mr Play isn’t reputable. This is why we look to their licensing, which is provided by the UK Gambling Commission and the Malta Gaming Authority, also known as the MGA. Upon seeing these two regulators, we can be sure that this new casino is up to scratch with legislation.
Seeing as how little else is known about this site, it’s important that we find out which jurisdictions are permitted and those that are restricted. The issue with this is that there’s no real mention of the restricted countries, save for a very brief statement within the terms and conditions. Consequently, the only country we definitely know to be prohibited is the US however, it goes without saying that others countries will also be part of that list. Should you be in doubt, don’t feel awkward about asking support for advice/confirmation about such details.
As we work our way through the various sections of this new casino, our first stop is that of the promotions, as these are one of the first features you’ll come into contact with as new members. The selection given isn’t all that great, but there’s enough for us to see that Mr Play intends to reward its gamers well. What is more, we’re also aware of a VIP club available, which sort of ramps up the overall energy of the bonuses.
Seeing as how most of you will be new players, we start with the Welcome Package, a short but sweet deal that delivers 100 free spins and as much as £200 in bonus money. For those of you who prefer the deposit bonus in percentage, that’s a 100% match on what you deposit. A minimum of £10 is all you need to begin the initial process, which will grant you 20 spins from the final 100; to get the remainder, you need to make two more deposits, with the spins coming in groups of 40 each time. Should you make any wins from the deal, you need to wager the bonus 35x before withdrawing funds.
Naturally, as we settle into the casino and its numerous components, we learn that there’s daily rewards and reload bonuses to unlock, as well as the odd challenge for those with a competitive nature. But what about the VIP? Well, for every £40 you bet on a game, a point will be given to you, with these points helping to move you from one level of membership to the next. The more you earn, the better the offers you receive.
Before we joined, we could see that there would be a great range of games, but we didn’t expect there to be over 200 of them, considering how new this platform is. These activities consist of slot machines, scratch cards, a live casino, and the typical classic table based titles we see at every casino. To keep your experience fresh, the games come from Microgaming, NetEnt and Play’N Go, with a couple of other brands also included.
To find what you’re looking for, you can browse the titles via categories, as well as being able to search for titles you know the name of. Once you find what you’re looking for, most of the games will give you a demo version of itself, thus allowing you to test the gameplay before you use money in the real thing. Seeing as Mr Play is mobile optimised, most of these titles will be accessible on your smartphone and/or tablets.
Given the fact that many gamers will want to use money to score prizes, we need to investigate the banking options to see how easy it is to deposit and withdraw your money. A clear table of methods has been provided, allowing us to see the options that deposit and withdraw, as well as the ones that only provide a single function. The types of payments available consist of well known credit cards, such as Visa, as well as popular ewallets like Skrill, alongside lesser known options like Sofort.
Due to the mixed nature of this collection, some providers are more accepting of multiple currencies than others, which is something you need to be mindful of. In general however, the accepted currencies consist of EUR, GBP, SEK and CAD. A lot of the time, withdrawals will be the more lengthy of the banking methods, with as many as eight days needed in order to process them.
In regards to contacting customer service, there’s two ways you can do this, you can opt to avoid direct contact with the team and use the FAQs, or you can try one of the several communication options listed. Players are able to call, live chat and email the support, however users will find that these networks are only available between the hours of 6am and 11pm, resulting in many gamers feeling like they’ve been left high and dry.
By taking into account everything we’ve learned, we feel that Mr Play Casino is a new platform that has the possibility of taking on some of the most established of its rivals. That being said, for it to do just that, a few improvements are needed, chiefly that of the customer support. The reason we’re so critical of this is because so many casinos provide 24 hours support these days, meaning that those who don’t follow suit end up getting left behind.
In addition to this, we also feel that a wider selection of games would make for a much better experience all round, particularly that of the table games. Mr Play is currently fantastic for slot machine fans, but anyone else ends up receiving a less diverse experience.