If you’re looking for that star treatment, fit for royalty, recently launched VIP Spins is a casino that’s send to provide such services. Operated by ProgressPlay, we can be assured that the quality of the titles is going to be high, however the interface leaves a lot to be desired; this site has clearly been designed to allow its products to do the talking. Although not a poor idea in principle, the actual execution delivers a rather flat, lacklustre interface.
Nonetheless, as aesthetics are only part of the appeal (and sometimes not at all for some gamers), the inclusion of variety is far more important than looks. When you become a member of this brand, you get access to an array of high profile software developers, as well as stellar customer support when you need it most. Is that enough for this new casino to succeed? We’re about to find out.
Should you be excited about the promotional materials of this new website, having expected ProgressPlay to function in a similar way to Jumpman Gaming, we’re afraid that you’re going to be disappointed. When you browse the promo pages, you’ll notice that there’s only two offers at the moment, with no sign of others on the horizon. Even though this is a new website, that’s still a poor show for an online casino, especially one run by a well known iGaming company.
In spite of this however, we’d still say that it’s worth taking out the welcome offer, should you want to be a registered users, as the package involves three deposit bonuses. Up to £1,000 can be won when you take out each of these offers, with the percentage of deposit bonuses broken down into a 100% match, followed by a 25% one, and then finished off by an increased 50%. For each of these deals, a minimum of £10 is required in order to activate the bonus, with the deposit bonus money then subject to a x50 wagering requirement; it’s all pretty standard stuff.
Thereafter, the only other deal available is one that’s set to end in August, and so options are well and truly limited. Luckily, the VIP club adds some much needed fuel to the fire, with users able to usher in rewards if they progress through the five stages of membership. To achieve this, points are needed, with these points coming from playing any of the games with real money; if you’re a demo player only, this is going to be of no use to you.
Software and Games
Providers wise, VIP Spins Casino offers an unbelievable amount of software, coming from Iron Dog, Elk Studios, and Core Gaming, as well as many, many others. Of course, this also means that the types of activities available are also diverse, with online pokies being only a small part of the overall collection; users will also find live dealers, progressive jackpots, table top action, and more.
Seeing as how the games are all listed on the homepage of the site, finding what you’re looking for is never too easy, especially due to the streamlined filtering system that VIP Spins has in place. Not only can you search for a game by using its title, but you can also browse each software provider at a time, meaning that you remove anything you’re not interested in. The only negative we can find here is that there doesn’t seem to be any play for fun options for those of you not yet registered, which some of you may find extremely limiting.
In regards to making payments, as well as withdrawing them, this online casino has a variety of means for you to do so: you can choose to use your trusty credit cards, or you can opt for ewallets and/or vouchers. This includes Visa, Paysafecard, Skrill, and a fair few others. What is more, none of these options apply any banking charges on top of what you’re already transferring, and so banking won’t cost you an arm and a leg.
The minimum amounts required for both transactions can vary depending on which provider you use, and so it’s best you check those terms for yourself. However, what we can give you a rough idea of is how long you’ll have to wait for a withdrawal to clear; typically, up to seven business days will be needed. Obviously some options will be quicker, or take longer, but you’ll likely be aware of this when opting for that payment method, and should you not be, the Deposits and Withdrawals subsections are easy to locate, and provide ample amounts of information for users.
ProgressPlay, as some of you may already be aware of, is a licensed iGaming company, regulated by the Malta Gaming Authority, and the UK Gambling Commission. As a result, many countries can gain access to the site, however those in locations such as the US, will find that they’re access is restricted. The terms and conditions will be able to provide further details.
Contact Info and Social Activity
There’s a FAQs page to read through, if you fancy attempting to sort an issue out yourself, but if you’d rather skip all that work and proceed straight to more hands on help, the Support page is where to go. Providing 24/7 live chat services, as well as an easy to use email form, this is very basic, but highly accessible, support. Granted, a telephone option would have gone a long way to increase the customer focus of the brand, but overall we find what’s on offer satisfactory.
In reference to any social media presence, we didn’t see any mention of that upon the VIP Spins webpages, and so we’re not sure of its current status. Perhaps the brand is simply too new for accounts to have been established yet…?
We weren’t blown away by VIP Spins, right from the off it lacked impact, with even the mix of games not saving it from coming across as a dull experience. It’s a shame, as ProgressPlay are a highly experienced brand, and therefore know exactly what gamers want, but have ultimately failed to provide that razzle dazzle here.