There’s nothing like the excitement you first feel when you discover a new online casino; there’s this tingle of anticipation. Sometimes we’re satisfied with what we find, but other times we long for something a little more satisfying, a website that’s original. This brings us to the new 2017 casino, titled Fortune Fiesta. Decorated in bright colours and crudely drawn imagery, it doesn’t look all that inviting. And yet that rawness of this new brand, the fact that it looks different from its competitors, makes it a site we’re willing to explore. In the upcoming sections, we’re going to investigate all the ins and outs of the main facets of this gaming label, from the support teams to the banking. Once we’re happy with what we’ve found, and have tested everything thoroughly, we’ll give this new casino a rating out of five stars.
One of the first elements we look for when trying out a new casino are the licenses – we want to know what regulates the games we’ll be playing, and how safe all the services are. To find this information, we go to the About Us page; here we learn that Cassava Enterprises are the owners of this new label, which are part of the renowned 888 Group. Furthermore, we find that there’s two licenses at work at Fortune Fiesta, one from the Gibraltar Gambling Commissioner and another from the Great Britain Gambling Commission.
18+ only | Read full T&C
Even though this is a new site, the owners haven’t skimped on the promotions, which, while limited in number, still manage to reward all the different types of users who join. Alongside these bonuses, there’s also a loyalty scheme that acts as Fortune Fiesta’s VIP club, which we’ll get to in a short while. For now however, we’re going to look at the welcome offer.
The crux of this reward is simple: new gamers get rewarded with 100 free spins every time they deposit £10 and use a code. To keep everything as simple as possible, the codes are ONE, TWO, THREE, FOUR, and FIVE. In regards to the bonus spins, the 100 is split into 20 spins for several specific titles, all of which come without wagering requirement. Once you’ve completed this, there’s daily specials mentioned in the Promos section, as well as email offers which are sent directly to you, with no middleman needed.
Finally, we come to the loyalty scheme, where points are collected whenever a wager of £2 or more is made. To make the process even more simple to work with, there’s no limit on how much you can bet, therefore allowing you to ramp up your points in no time at all. These points can then be used for bonus money, which is something us gamers all want.
In spite of this new casino being new on the block, the organisation of the design is perfect, and a factor that makes gaming much more enjoyable. We’d even go as far as saying that older casinos could learn a thing or two from Fortune Fiesta. In reference to the type of games available, there’s slot machines, a firm favourite, in addition to arcade titles and scratchcards. From what we can see within the Games page, there’s no mention of a live casino, which is a shame as even most seasoned brands have started to include this type of action.
Should you wish to play any of these activities without signing up, you’ll experience a few problems, as no demo versions are offered. This type of move isn’t that unusual for a casino, but we do often find that they’re seen as less accessible because of characteristics such as this. Fortunately, the registration process is quick and easy, allowing you to get straight into the gaming, opening up a world of NetEnt, Playtech, and IGT.
Moving onto banking this time, we start to see that the information from this new casino is less than forthcoming, at least in this department. Instead of having a designated banking page, players will need to visit the FAQs and then select the cashout question to be shown a list of accepted payment methods.
As you’ll be able to see for yourselves, there’s no much diversity here, with six options in total given, including that of PayPal, cheque, and Mastercard. Each of these options come with a completion time of as long as 10 days, although it can sometimes be as quick as three working days. Besides the processing times, there’s no admin fees mentioned, and no currencies, with only GBP being the currency we are certain is allowed.
Just as with banking, we find that there’s information lacking in the customer service department. Despite there being a Help page, once you find your way there, no details are given. What is more, when you re-click the contact options, the page reloads with nothing new shown. It’s a frustrating series of events, with us only aware that the support is available 24 hours a day. According to other sources, there’s an email address for users to use, as well as a contact number. There’s mention of a live chat, but we couldn’t find the option for this feature, although we’re certain it must be there, especially given how new this online label is.
When it comes to our conclusion of Fortune Fiesta, we find that we’re satisfied overall with our experience, but that the label could be polished further, to be a more coherent website. As we’ve detailed along the way, the issues are small at best, but that doesn’t mean they should be disregarded as not important, as they all form the brand we game with. If Fortune Fiesta is going to compete with other labels, it needs to morph into a greater version of itself, a site that isn’t so amateurish. By taking all of this into account, we’d give a three star rating.