Fresh out of production, with its launch not far behind it, we have the sparkling new casino of Kozmo. This simple but pleasant looking site is home to an array of titles, with its main focus being on slot machines. Of course, Kozmo Casino needs to offer us more than games, which is why this review is going to explore the full depths of services offered. We especially need to focus on areas, such as customer support, given how young this casino is. After all, we need to make sure that high standards are maintained so that players can be safe when they play. Not that we’re only fixated on security, we also want to make sure that you get an experience that stands out from other casinos available.
So where does this label come from? Well, Kozmo Casino is operated by Cassava Enterprises, a well known member of the 888 Group. Due to this level of renowned behind the casino, we feel a lot more at ease using its services; after all, something new is always scary to try when you know little about them. Another factor that’ll make you feel at ease is that there’s a license from UK Gambling Commission, and then another from the Gibraltar Gambling Commissioner.
If you wish to know if your country is allowed, you’ll need to find the Terms and Conditions, in which Kozmo has listed all the restricted countries. These include the US, which is common for many European casinos, as well as Spain, Turkey, and France. If you attempt to find a way around this, do so and are then caught, your account will be terminated; Kozmo Casino takes their terms very seriously, even despite its youth.
If you’re only a visitor to the site, you won’t be able to access the vast majority of this new casino, as you have to sign in first. This is why some other Kozmo reviews have been confused into thinking that no promotions exist; they do exist, they’re just not easy for non-members to find. Once you’ve made the step to join though, you’ll qualify for the deposit bonus, in which you receive £10 for free, as well as a selection of 10 free games. To activate this offer, you need to input the code ‘KOZMO’, as well as completing the 35x wagering requirement.
Seeing as we know how well taken care of new customers are, we should really find out if existing customers receive a similar treatment. For all returning players, there’s plenty of match up bonuses to trigger, though they change on a regular basis, and so it’s unwise to draw attention to a specific one. However, what we can do is point you in the direction of the loyalty VIP scheme that Kozmo Casino has in place. Little information is given about how you transition from standard member to VIP, but once you do you’ll get a personalised account manager, as well as some exclusive bonuses.
As we’ve already pointed out, there’s over 300 activities for users to play, with them virtually all being slot based. This may sound limiting, but given the popularity of slots within the community, it makes sense why Kozmo Casino has opted for these games. However, it also means that it’s less of a conventional casino and more of a slots site, which is why there’s no Live Casino for us to try out. Fortunately, the lack of table top games isn’t badly felt, as there’s a diverse collection of software developers, including Microgaming, NextGen Gaming, and Thunderkick.
If you’re interested in playing these titles, again we need to remind you that you have to be a member to do so. There doesn’t appear to be any demo versions available, which makes Kozmo Casino feel a lot older than what it is; you’d think a 2017 casino would be on top of all the trends within the market. This review can hope changes will be made, but given how many other casinos there are from Cassava Enterprises, it seems unlikely.
In regards to banking, you can find answers to your questions by visiting the FAQs, where you’ll find a table filled with payment methods. Alongside the options, such as Visa, Mastercard, PayPal, and Neteller, you’ll also see details in reference to transaction times and any fees that have been applied. From what we could find, there’s no fees applied to deposits and withdrawals, which means you can feel a lot more comfortable when wagering, especially if it’s a big pay-in. As for the time it takes to receive withdrawals, the processing time is within 48 hours, but then it can take upto 10 days, depending on the provider selected. Should you be worried about accepted currencies, GBP and EUR are the main ones allowed at this time.
Given the fact that Kozmo Casino is still starting out, we can expect that some areas of their website are better than others, with the customer support being a facet that needs improving. This is because accessibility is stifled, with you needing to visit the FAQs, then selecting that your questions haven’t been answered, before being taken to the Contact Us. When there, you’ll have an email form to fill out, as well as a contact number, with no live chat visible. Once you become a member, a handy Help tab appears in blue on the side of the screen, but it’s a shame that visitors struggle to get to grips with the site. To help ease this blow, the services are available 24 hours everyday.
Kozmo Casino has been an interesting experience, with the site clearly fresh and looking to expand. However, with it being so young, there’s growing pains that this casino has to overcome, and so our experience is hindered somewhat. If you think to how smooth established casinos are, Kozmo Casino doesn’t come close. Still, as we don’t want to be too harsh to such a brand new casino, we’ll finish with a positive three star rating.